Shipping policy
At Hrblbhs, we are committed to providing clear and reliable shipping information. This Shipping Policy explains our available shipping destinations, order processing times, estimated transit times, shipping costs, tracking information, and delivery-related procedures.
This policy applies to eligible orders placed through our official website, www.hrblbhs.com.
1. Shipping Destinations
Hrblbhs currently ships orders to delivery addresses within the United States.
Customers are responsible for providing a complete and accurate shipping address during checkout. We are unable to guarantee delivery when an address is incomplete, incorrect, or undeliverable.
2. Shipping Cost
We offer free standard shipping on all orders delivered within the United States.
There is no minimum purchase requirement to qualify for free standard shipping.
Any shipping cost shown during checkout will be displayed before the customer completes payment. Under our current shipping settings, eligible United States orders receive free standard shipping.
3. Order Cutoff Time
Our daily order cutoff time is:
12:00 AM Eastern Time (ET), New York time
Orders received after the applicable cutoff time will begin processing on the next business day.
Orders placed on weekends or recognized holidays will begin processing on the next available business day.
4. Order Processing Time
Orders are generally prepared and processed within:
1–3 business days
Our processing days are:
Monday through Friday
Processing time begins after an order has been successfully placed, payment has been authorized, and any necessary order verification has been completed.
Processing time does not include weekends, public holidays, or carrier transit time.
During periods of high order volume, promotions, holidays, severe weather, or other unexpected circumstances, processing may take longer than usual. If a significant delay affects your order, we will contact you using the email address provided during checkout when reasonably possible.
5. Estimated Transit Time
After an order has been processed and shipped, the estimated carrier transit time is:
6–9 business days
Carrier transit days are calculated from:
Monday through Friday
Transit time begins when the package has been transferred to the shipping carrier. It does not include order processing time, weekends, public holidays, or delays outside our reasonable control.
6. Estimated Total Delivery Time
The estimated total delivery time consists of:
- Order processing: 1–3 business days
- Carrier transit: 6–9 business days
The estimated total delivery time is therefore:
7–12 business days
Delivery estimates are provided for general reference and are not guaranteed delivery dates.
Actual delivery times may vary because of the shipping destination, carrier operations, weather conditions, address issues, public holidays, service interruptions, or other circumstances outside the control of Hrblbhs.
7. Order Confirmation
After an order is successfully placed, an order confirmation email will be sent to the email address provided during checkout.
Please review the confirmation carefully to verify:
- Customer name
- Email address
- Shipping address
- Products ordered
- Selected sizes and colors
- Order quantity
If you notice an error, please contact us as soon as possible at hello@hrblbhs.com.
We cannot guarantee that an order can be changed or canceled after it has entered processing or has been transferred to the shipping carrier.
8. Shipping Confirmation and Tracking
When your order has shipped and tracking information becomes available, we will send a shipping confirmation email containing the applicable tracking details.
Please allow some time for the carrier’s tracking system to update after receiving the shipping confirmation.
Tracking information may initially show limited activity while the carrier processes and scans the package into its network.
9. Address Changes
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you need to request an address correction, contact us immediately at hello@hrblbhs.com and provide your order number and corrected address.
We will attempt to assist when possible, but we cannot guarantee that a shipping address can be changed after an order has entered processing or has been shipped.
Hrblbhs is not responsible for delivery problems caused by an address that was incorrectly entered by the customer.
10. Incorrect or Incomplete Addresses
If an order cannot be delivered because the shipping address is incomplete, inaccurate, or invalid, the package may be delayed, returned to the sender, or handled according to the carrier’s procedures.
If a package is returned to us because of an address issue, we will contact the customer to discuss the available options.
Additional shipping costs resulting from a customer-provided address error may be the customer’s responsibility.
11. Delivery Delays
Delivery estimates may be affected by circumstances including:
- Severe weather
- Public holidays
- High carrier volume
- Transportation interruptions
- Customs or security inspections, where applicable
- Incorrect or incomplete addresses
- Failed delivery attempts
- Regional service disruptions
- Events outside the reasonable control of Hrblbhs or the carrier
A tracking update that temporarily pauses does not necessarily mean the package is lost. Carrier tracking systems may take additional time to record movement between facilities.
12. Delivered but Not Received
If the tracking information shows that your order was delivered but you cannot locate it, please:
- Check the delivery area, mailbox, entrance, porch, reception area, or other secure locations.
- Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
- Confirm that the shipping address shown in your order confirmation is correct.
- Contact the shipping carrier using the tracking number.
- Contact Hrblbhs if the package still cannot be located.
Please report delivery concerns as soon as possible so we can review the available tracking information and assist with the next steps.
13. Lost or Damaged Packages
If your package appears to be lost in transit, arrives damaged, or contains damaged products, please contact us at hello@hrblbhs.com.
Please provide:
- Your full name
- Order number
- Tracking number
- A description of the issue
- Clear photographs of the product and packaging when damage is involved
We will review the information and coordinate with the shipping carrier when appropriate.
Depending on the circumstances, an available resolution may include a replacement, refund, or another appropriate solution.
14. Separate Shipments
An order containing multiple products may occasionally be shipped in more than one package.
When this occurs, packages may arrive at different times and may have separate tracking numbers. You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.
15. Refused or Undeliverable Packages
If a package is refused, left unclaimed, or returned as undeliverable, please contact us after the tracking information confirms that the package is being returned.
Any refund or reshipment will be reviewed after the returned package has been received and inspected.
Additional shipping costs caused by customer refusal, failure to collect the package, or an inaccurate address may be deducted from the refund or charged before reshipment, where permitted.
16. Returns and Refunds
Shipping-related return and refund requests are handled according to our Return & Refund Policy.
Customers should contact us before sending any product back. Unauthorized returns may be delayed or refused.
For non-defective returns, the customer is responsible for arranging and paying for return shipping. For products that arrive damaged, defective, or incorrect, please contact us for review and instructions before returning the product.
17. Contact Information
For questions about shipping, tracking, delivery, or an existing order, please contact us:
Store Name: Hrblbhs
Website: www.hrblbhs.com
Email: hello@hrblbhs.com
Phone: +1 210-656-7823
Business Address:
Hrblbhs
960 Montgomery St
Brooklyn, NY 11213
United States
Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday–Sunday: Closed
We aim to respond to customer inquiries within 1–2 business days.
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