Refund policy

At Hrblbhs, we want customers to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the terms below.

This Return & Refund Policy applies to eligible orders delivered within the United States and purchased through our official website, www.hrblbhs.com.

1. Return Eligibility

Hrblbhs accepts returns for both defective and non-defective products.

You may request a return within 30 days of receiving your order.

To qualify for a return, the product must:

• Be new, unused, unworn, and unwashed
• Be free from stains, odors, alterations, damage, or signs of use
• Include its original tags, accessories, and packaging whenever possible
• Be returned in a condition suitable for inspection and resale
• Include valid proof of purchase from Hrblbhs

Products that do not meet these requirements may not be eligible for a refund or exchange.

2. Return Window

The return period begins on the date your order is marked as delivered by the shipping carrier.

Return requests must be submitted within 30 calendar days after delivery.

Returns requested after the 30-day return period may not be accepted.

3. How to Request a Return

Before mailing a product back, please contact our customer support team at:

Email: hello@hrblbhs.com

Please include the following information in your request:

• Your full name
• Order number
• Email address used to place the order
• Product you wish to return
• Reason for the return
• Clear photographs if the product is damaged, defective, or incorrect

Our support team will review your request and provide the applicable return instructions and return mailing information.

Please do not mail a return before receiving return instructions from us. Products sent without prior authorization may be delayed, refused, or returned to the sender.

4. Return Method

All approved returns must be sent by mail.

Hrblbhs does not currently accept in-person returns at the business address.

Customers are responsible for securely packaging returned products and arranging the return shipment according to the instructions provided by our support team.

We recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed.

5. Return Labels and Shipping Costs

Non-Defective Returns

For returns involving a change of mind, incorrect size selection, fit preference, color preference, or another non-defective reason:

• The customer is responsible for obtaining the return shipping label
• The customer is responsible for paying the return shipping cost
• Hrblbhs does not provide a prepaid return label

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us before returning it.

After reviewing the information and photographs provided, we may offer an appropriate resolution, such as:

• A replacement
• An exchange
• A refund
• Reimbursement of reasonable return shipping costs
• A return-free resolution, where appropriate

Do not independently return a damaged, defective, or incorrect product before receiving instructions from us.

6. Exchanges

Hrblbhs accepts exchanges for eligible products within 30 days of delivery.

You may request an exchange for another available size, color, or eligible product.

Exchange products must meet the same eligibility requirements as returned products. They must be new, unused, unworn, unwashed, and in their original condition.

For non-defective exchanges, the customer is responsible for obtaining and paying for the return shipping label.

All exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product or issue a refund to the original payment method.

Any difference in price between the original product and the replacement product may need to be paid or refunded before the exchange is completed.

7. Products That Are Not Eligible for Return

A product may not qualify for return or exchange if:

• The return request is submitted more than 30 days after delivery
• The product has been worn, washed, used, altered, or damaged after delivery
• The product contains stains, odors, makeup marks, pet hair, or other signs of use
• Original tags or required product components have been removed or are missing
• The product was damaged because of misuse, improper care, or failure to follow product instructions
• The product was not purchased through www.hrblbhs.com
• The returned product does not match the product included in the approved return request

This section does not affect returns involving products that arrived damaged, defective, or incorrect.

8. Return Inspection

After an approved return is delivered to the designated return location, our team will inspect the product.

The inspection will determine whether the returned product meets the eligibility requirements described in this policy.

We will notify you by email after the return has been inspected and let you know whether the refund or exchange has been approved.

If a return is rejected because it does not meet the stated conditions, we will contact you with additional information.

9. Refund Processing

Approved refunds will be processed within 3 business days after the returned product has been received and successfully inspected.

Refunds will generally be issued to the original payment method used for the order.

The amount of time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

Hrblbhs does not charge any restocking fee for approved returns.

10. Original Shipping Charges

If a customer paid for an upgraded or expedited shipping service, the original shipping charge is generally non-refundable for non-defective returns.

If the return is caused by a damaged, defective, or incorrect product, any applicable shipping charges will be reviewed as part of the resolution.

11. Partial or Rejected Refunds

A refund may be reduced or denied if the returned product:

• Shows signs of wear, washing, use, or alteration
• Is damaged after delivery because of customer handling or misuse
• Is missing important parts, accessories, tags, or packaging
• Is different from the product authorized for return
• Does not otherwise meet the requirements of this policy

We will contact the customer before finalizing a partial or rejected refund when reasonably possible.

12. Missing or Delayed Refunds

If you have received a refund confirmation but the funds have not appeared in your account, please first check with your bank, card issuer, PayPal, or other payment provider.

If you still cannot locate the refund after contacting your payment provider, please email us at hello@hrblbhs.com with your order number and refund details.

13. Lost or Damaged Return Shipments

Customers are responsible for approved return packages until they are delivered to the designated return location.

For this reason, we strongly recommend using a trackable shipping service and retaining proof of shipment.

Hrblbhs is not responsible for non-defective return packages that are lost, misdirected, or damaged during return transit because of insufficient packaging or carrier handling.

14. Order Problems

Please inspect your order shortly after delivery.

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible and provide your order number and clear photographs of the product and packaging.

We will review the issue and provide an appropriate resolution based on the circumstances.

15. Contact Information

For questions about returns, exchanges, refunds, or order problems, please contact us:

Store Name: Hrblbhs
Website: www.hrblbhs.com
Email: hello@hrblbhs.com
Phone: +1 210-656-7823

Business Address:
Hrblbhs
960 Montgomery St
Brooklyn, NY 11213
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.